Meet The Team - Kate Hatch

What is your role at J Finance Ltd?

As a Client Relationship Manager my role is to be the hand to hold throughout the process, I am here to ensure that we have everything we need to make the process as smooth as possible for the client and broker. I am here checking in with clients, answering questions and liaising with lenders and solicitors to nudge the application through to completion.

What qualities make you best suited for your role?

I am naturally a curious and inquisitive person and I love to be able to understand a full situation when I pick a case up. I have worked in banking and finance for almost 14 years and along the way I have picked up lots of understanding about the process and industry as a whole. This experience has given me an eye for the details and knowing what questions to ask to assist our clients in the best way possible.

What do you like best about working with J Finance?

After spending 3 years working exclusively remotely from home it’s great to be part of a team again, having colleagues who are passionate about giving their clients the BEST possible experience makes coming to work fun.

What makes you happy?  

Spending time with my family. I have 2 young children and so to be able to hang out with them and my partner Joe is my favourite thing to do. We enjoy days out at the seaside and trips to the park – anything outside that wears the kids out is always a bonus! I also love to binge watch whatever show I am watching currently – switching off my brain and becoming absorbed in someone else’s world.

What’s the last thing you do at night?

Set my alarm for morning – 7 am each day (my children are early risers!) turn on my podcast and make sure I set a timer so I am sure not to miss too much if I fall asleep!

What do you like to do at the weekend?

Weekends are for life admin and family time – whether that’s a trip to the library, shopping or heading to the seaside for some fresh air. As long as we get to chill out and enjoy time together as a family.