This month we’re introducing you to another of our Mortgage & Protection Specialists, Teresa Landau…
Q. What is your role at J Finance Ltd?
A. My role is to help people secure the right mortgage and protection for their needs. This is often immediately, but may be 6 months down the line or even longer. I am here to help as much as I possibly can.
Q. How long have you worked at J Finance?
A. I started with J Finance in July 2006, so coming up to my 12th anniversary now.
Q. Describe your typical day…
A. Typically, my day starts with responding to emails from clients and colleagues and also updating knowledge on overnight product/rate changes. I usually spend some time with the admin team to help with any queries or questions. The rest of the day is spent talking to clients and helping them achieve their goals. This may be face to face meetings, telephone appointments, research for clients or submitting applications.
Q. What qualities make you best suited for your role?
A. I think in this role you must be caring and a very good listener. Experience helps, as does good product and Industry knowledge which enables me to best advise clients. Everyone’s situation is different and peoples needs vary; these have to be matched to lenders who have different lending policies. For example, some lenders are far better for first time buyers. Tenacity is also a good quality, as there is usually a solution to most problems, it’s just knowing how and where to find it, to ensure that the client still gets their new home.
All clients are valued immensely by myself and the admin team and we believe it is vital to build a trusting relationship between all of us. Seeing the dream come alive when people pick up their new keys, build their extension, reduce their outgoings when we’ve saved them money on their mortgage, or ensure they keep their home when life is difficult, – these are the reasons why I do this job.
Q. What do you like to do at the weekend?
A. On a weekend I enjoy catching up with friends and family. My horse George also takes up a lot of my time; I love to take him for a long hack at the weekend.
Q. Where was your last holiday?
A. My last holiday was in Dubai with family.