What to do if you have a complaint

If you wish to register a complaint, please contact us in the first instance:

  • In writing, to The Managing Director, J Finance Ltd, 6a London Road, Newbury RG14 1JX
  • By email to:
  • By telephone: 01635 521300

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at or by contacting them on telephone: 0800 023 4567.